Reference

Terms and Conditions That Govern Your plywin Account

These terms form the binding agreement between you and plywin the moment you open an account and use our lobby, wallet or any service on plywin.net.

Applies to all account holdersGoverns UPI, Paytm and PhonePe transactionsJurisdiction-dependent accessUpdated terms take effect on publicationContact us with any question
plywin Terms and Conditions That Govern Your plywin Account
REACH OUR POLICY TEAM

Contact plywin About These Terms

Live Chat Our support agents are available around the clock via the live chat widget on plywin.net. For questions about specific clauses, share your account ID and the clause number so we can respond with precision.
Email Support Send detailed queries about these terms to our support address. We aim to respond within 24 hours. Include your registered email, the section of the terms you are asking about, and any relevant transaction references.
Help Centre Our Help Centre on plywin.net holds plain-language explanations of the most-asked clauses, including account closure procedures, UPI refund timelines and how identity verification works step by step.
HOW WE HANDLE YOUR ACCOUNT

Data Handling, Security and Your Rights Under These Terms

plywin applies specific technical and procedural safeguards to every account. Below are the six areas this agreement directly governs, from data storage to how you can request changes to your account record.

Data Storage and Retention

We retain your account data — registration details, transaction history, session logs — for the period required by applicable law. You may request a summary of stored data by contacting support with your verified account email and a written request.

Cookie and Tracking Policy

plywin.net uses session cookies for login continuity and analytics cookies to understand lobby navigation patterns. You can adjust cookie preferences in your browser settings; disabling some cookies may affect how the lobby loads on your device.

Account Security Obligations

You are responsible for keeping your password and one-time PINs confidential. If you suspect unauthorised access, contact us immediately via live chat. We will freeze the account within minutes of a verified security report to protect your wallet balance.

Payment Data Handling

Transactions processed through UPI, Paytm and PhonePe are handled over encrypted channels. We do not store full card or bank account numbers on our servers. Payment confirmation tokens are held only for dispute-resolution purposes and within the retention window set by these terms.

Requesting Account Changes

To update your registered name, linked phone number or UPI handle, submit a request via email with a copy of your identity document. Changes take effect after verification, which typically completes within two business days.

Who to Contact for Disputes

If you believe these terms have been applied incorrectly to your account — including a disputed withdrawal hold or a transaction reversal — raise a formal complaint via email. We will acknowledge within 48 hours and provide a written resolution within seven business days.

Frequently Asked Questions About These Terms

The questions below address what India account holders ask most often about how these terms apply to their accounts, their payments and their rights under this agreement.

These terms apply to anyone who opens and uses a plywin account. Access to the platform depends on local law and is available where local law permits. It is your responsibility to check whether online gaming is permitted in your state or union territory before creating an account.

We will post the updated terms on this page with a revised effective date. Continuing to use your account after that date means you accept the new terms. If you do not agree, you may close your account by contacting support before the effective date arrives.

Yes. Every deposit and withdrawal processed via UPI, Paytm or PhonePe falls under the payment clauses of these terms. Refund timelines, dispute resolution steps and the circumstances under which a transaction may be held are all defined within this document.

Send a written data request to our support email from your registered email address. We will compile the relevant records and respond within the timeframe required by applicable data-protection rules — typically within 30 days of receiving a complete, verified request.

We may suspend or close an account if we detect a breach of these terms, including fraudulent activity or misuse of payment methods. In most cases we will notify you by email before closing; immediate closure without prior notice applies where fraud or security risk is identified.

Raise a formal complaint via our support email, quoting your account ID and the specific clause you believe was applied incorrectly. We acknowledge complaints within 48 hours and aim to provide a written resolution within seven business days of receiving all required details.

You must meet all eligibility criteria set by applicable local law in your jurisdiction to hold an account. plywin reserves the right to request identity documents at any stage to verify eligibility, and accounts found to be ineligible will be closed in line with the relevant clause of these terms.