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How plywin Handles Your Personal Data

Q: Can I request a copy of all the data plywin holds about me?

Yes. Email support@plywin.net with your registered account email and a data access request. We verify your identity and deliver a summary of your stored data within 30 days of receiving a valid, verified request.

Q: Who should I contact if I believe my data has been mishandled?

Reach out to our privacy team at support@plywin.net with a clear description of your concern. We treat all data complaints as priority tickets and aim to provide a substantive response within 72 hours of receipt.

At plywin, your personal data is collected only for the purposes we clearly set out here — to run your account, process transactions via UPI, Paytm or PhonePe…

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What This Policy Covers and Where It Applies

plywin Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

This privacy policy applies to all accounts created and operated on plywin.net. The data we collect depends on how you interact with us — registering an account, making a deposit through UPI or Paytm, contacting support, or browsing our lobby. Access to plywin and the applicability

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of this policy depend on local law and are available where local law permits. We process your name, contact details, payment identifiers and device data solely to deliver the services you've requested. We do not sell your personal information to third parties. Data shared with payment
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processors such as PhonePe or Paytm is limited strictly to what those processors need to complete your transaction. Retention periods vary by data type — account records are kept for as long as your account is active plus any period required by applicable law.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

REACH OUR PRIVACY TEAM

How to Contact Us About Your Data

If you have a question about how your data is used, want to request access to your records, or need to raise a concern about a data handling practice, our privacy support…

Email Support Send a detailed request to our privacy inbox at [email protected]. Include your registered email address so we can verify your identity before processing any data access or deletion request.

Live Chat Start a live chat session directly from your account dashboard. Our agents are available around the clock and can escalate privacy-related queries to the data team within one business hour.

Help Centre Browse the privacy section of our help centre at plywin.net/help for answers to common questions about data access, cookie settings, account deletion and how UPI or Paytm transaction records are stored.

DATA HANDLING PRACTICES

Six Ways We Protect and Manage Your Data

Every practice listed here reflects how plywin actually operates your account data day to day — from the moment you register to the point you request deletion.

Encrypted Data Storage

All personal data stored on plywin servers is encrypted at rest using industry-standard AES-256 encryption. Your account credentials, payment identifiers and contact details are never stored in plain text.

Cookie Control

We use cookies for session management, fraud detection and performance monitoring. You can view and adjust your cookie preferences at any time through the cookie settings panel in your account or in your browser settings.

Payment Data Handling

When you deposit via UPI or Paytm, we pass only the minimum data required to the payment processor. We do not store full bank account numbers or UPI PIN values on our servers at any point.

Data Retention Schedule

We keep active account data for as long as your account remains open. If you close your account, most personal data is deleted within 30 days, except records we are legally required to hold under applicable Indian regulations.

Access and Correction Rights

You have the right to request a copy of the personal data we hold about you, correct inaccuracies, or ask us to delete records where no legal retention obligation applies. Submit requests via our privacy email or live chat.

Third-Party Sharing Limits

We share data only with processors directly needed to run your account — payment rails like PhonePe, fraud screening services and our hosting provider. Each processor is bound by data handling agreements that mirror our own standards.

Common Questions About Your Privacy on plywin

These questions cover the data rights and policy details we hear about most from account holders in India. If your question is not listed here, contact our privacy team directly and we will respond within 72 hours.

We collect your name, email address, date of birth, phone number and a government-issued ID reference for identity verification. Device data such as IP address and browser type is also logged for security and fraud prevention purposes.

Transaction data is passed directly to your chosen payment processor — UPI, Paytm or PhonePe — in encrypted form. We retain a transaction reference and amount for your account record but do not store your full payment credentials on our servers.

Yes. Email [email protected] with your registered account email and a data access request. We verify your identity and deliver a summary of your stored data within 30 days of receiving a valid, verified request.

Submit a deletion request via email or live chat. We will remove personal data within 30 days of closing your account, subject to any records we are legally required to retain under applicable Indian law or fraud-prevention obligations.

We do not sell your data. We share only what is strictly necessary with payment processors like PhonePe, fraud screening services and our cloud hosting provider. All third parties are bound by contracts that enforce our data handling standards.

Open the cookie settings panel in your account or use your browser's privacy settings to adjust or block non-essential cookies. Note that disabling session cookies may affect how your account login and lobby navigation function.

Reach out to our privacy team at [email protected] with a clear description of your concern. We treat all data complaints as priority tickets and aim to provide a substantive response within 72 hours of receipt.

How plywin Handles Your Personal Data

How to Contact Us About Your Data

Six Ways We Protect and Manage Your Data

Encrypted Data Storage

Cookie Control

Payment Data Handling

Data Retention Schedule

Access and Correction Rights

Third-Party Sharing Limits

Common Questions About Your Privacy on plywin

01 What personal data does plywin collect when I open an account?

02 How is my UPI or Paytm payment data handled?

03 Can I request a copy of all the data plywin holds about me?

04 How do I ask plywin to delete my personal data?

05 Does plywin share my data with third parties outside of payment processing?

06 How can I manage or turn off cookies on plywin?

07 Who should I contact if I believe my data has been mishandled?

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